Warranty Coverage

Thank you for choosing Cozylant!

All our products have warranties that start automatically from the date of delivery.

There are no additional fees to repair or replace an item that's covered by our warranty during the warranty period.

Our warranty applies only to the original purchaser at the original delivery address and cannot be extended to a new owner if the item is resold.

Use our navigation below to read up more about our warranty policies.

  • Coverage
  • Claim

Warranty Coverage

What is covered?

  • Defects due to faulty workmanship or materials
  • Severe cracks, breaks and faults that impact the product's functionality or safety
  • Covers the original owner and the original address delivered for residential use only for both new and open box products

What is not covered?

  • Damages caused by physical abuse, negligence, improper installation or misuse
  • Damages caused by alterations, modifications or tampering of the product
  • Cleaned with wrong cleaning methods or products
  • Normal signs of wear and tear due to use over time such as:
    • Increase in cushion or mattress foam softness due to prolonged use overtime
    • Slight colour change of furniture after prolonged exposure to light or use
  • Damage due to pest infestations
  • Warranty claim is not backed by a valid sales order
  • New furniture smell/ odour
  • Personal comfort preferences
  • Damages caused by institutional or commercial use

Warranty period

Product Warranty period
Sofas Frame, cushion foams and springs: 5 year warranty

Soft furnishing such as fiber fillings, down feather fillings, upholstery (fabric and leather) and stitching: 1 year warranty

Other components such as zips, fasteners and sofa legs: 1 year warranty
Sofa beds Frame, cushion foams and springs: 5 year warranty

Soft furnishing such as fiber fillings, down feather fillings, upholstery (fabric and leather) and stitching: 1 year warranty

Other components such as zips, fasteners and sofa legs: 1 year warranty
Dining tables Structure, mechanisms and hinges: 1 year warranty
Dining chairs Structure, mechanisms and hinges: 1 year warranty
Dining benches Structure, mechanisms and hinges: 1 year warranty
TV Consoles Structure, mechanisms and hinges: 1 year warranty
Bed frames Frame: 5 year warranty

Soft furnishing such as fiber fillings, upholstery (fabric and faux leather) and stitching: 1 year warranty
Mattresses Visible indentation more than 3cm: 10 years

Cracks in foam under normal usage: 10 years

Soft furnishings such as fiber fillings, upholstery and stitching: 3 years
Rugs Pilling and colour fading: 1 year warranty

Warranty Claim

How to submit a warranty claim?

For warranty claim, please contact us via WhatsApp with the following details:

  • Order number
  • A photo of the defective part
  • A brief explanation of the issue

If we determine that the warranty claim is valid, we will proceed with replacement of any product or part of any product with the manufacturing defect.

Last update: 13th August 2025