Warranty Coverage

Thank you for choosing Cozylant!

All our products have warranties that start automatically from the date of delivery.

There are no additional fees to repair or replace an item that's covered by our warranty during the warranty period.

Our warranty applies only to the original purchaser at the original delivery address and cannot be extended to a new owner if the item is resold.

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View Warranty Policy

Malaysia | Sofa

What is Covered?

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Within the warranty period, we cover the following under normal residential use:

  • Manufacturing defects in materials or workmanship
  • Structural or mechanical defects that affect the product's functionality or safety

Within the warranty period, we cover the following under normal residential use:

  • Manufacturing defects in materials or workmanship
  • Defects that affect the mattress's support, or structural integrity

Within the warranty period, we cover the following under normal residential use:

  • Manufacturing defects in materials or workmanship

Within the warranty period, we cover the following under normal residential use:

  • Manufacturing defects in materials or workmanship
  • Structural or mechanical defects that affect the bed frame's functionality or safety

What is Not Covered?

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We do not cover issues resulting from normal use, improper care, misuse, or causes unrelated to manufacturing defects, including:

  • New furniture smell or odour
  • Personal comfort preferences, such as firmness, height, or feel
  • Natural ageing of foam and gradual colour fading due to environmental factors such as heat, humidity, UV light exposure, and oxidation
  • Fabric pilling, creasing and loose threads from everyday use
  • Natural softening of seat cushions and backrest cushions from everyday use
  • Stains, spills, water marks, mould, odour, or hygiene-related issues
  • Damage caused by misuse, negligence, improper installation, or incorrect handling
  • Damage caused by pets, including scratches, bite marks, tears, stains, urine, or other pet-related damage
  • Damage caused by alteration, modification, dismantling, or tampering with the product
  • For open-box products, pre-existing conditions disclosed at the time of purchase

We do not cover issues resulting from normal use, improper care, misuse, or causes unrelated to manufacturing defects, including:

  • New mattress smell or odour
  • Personal comfort preferences, such as firmness, height, or feel
  • Natural ageing of foam and gradual colour fading due to environmental factors such as heat, humidity, UV light exposure, and oxidation
  • Fabric pilling, creasing and loose threads from everyday use
  • Natural softening of mattress foams from everyday use
  • Stains, spills, water marks, mould, odour, or hygiene-related issues
  • Damage caused by misuse or negligence
  • Damage caused by pets, including scratches, bite marks, tears, stains, urine, or other pet-related damage
  • Damage caused by alteration, modification, dismantling, or tampering with the product
  • For open-box products, pre-existing conditions disclosed at the time of purchase

We do not cover issues resulting from normal use, improper care, misuse, or causes unrelated to manufacturing defects, including:

  • New rug smell or odour
  • Personal comfort preferences, such as softness or feel
  • Gradual colour fading due to environmental factors such as heat, humidity, UV light exposure, and oxidation
  • Natural flattening of fibers, creasing and loose threads from normal use
  • Stains, spills, water marks, mould, odours, or hygiene-related issues
  • Damage caused by misuse or negligence
  • Damage caused by pets, including scratches, bite marks, tears, stains, urine, or other pet-related damage
  • Damage caused by alterations, modifications, or tampering with the product
  • For open-box products, pre-existing conditions disclosed at the time of purchase

We do not cover issues resulting from normal use, improper care, misuse, or causes unrelated to manufacturing defects, including:

  • New bed frame smell or odour
  • Natural changes in the appearance of wood, including minor expansion, contraction, or colour variation due to changes in environmental humidity
  • Gradual colour fading due to environmental factors such as heat, humidity, UV light exposure, and oxidation
  • Fabric pilling, creasing and loose threads from everyday use
  • Stains, spills, water marks, mould, odour, or hygiene-related issues
  • Damage caused by misuse, negligence, improper installation, or incorrect handling
  • Damage caused by pets, including scratches, bite marks, tears, stains, urine, or other pet-related damage
  • Damage caused by alteration, modification, dismantling, or tampering with the product
  • For open-box products, pre-existing conditions disclosed at the time of purchase

Warranty Period

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Your warranty begins on the date of purchase.

Sofa:

  • Frame, cushion foam and springs: 5-year warranty
  • Motor for recliner sofas: 3-year warranty
  • Soft furnishings, including fiber fillings, upholstery, and stitching: 1-year warranty
  • Other components, including zips, fasteners, and sofa legs: 1-year warranty

Sofa Bed:

  • Sofa bed frame, cushion foams, springs and motor for electric sofa bed: 3-year warranty
  • Soft furnishings, including fiber fillings, upholstery, and stitching: 1-year warranty
  • Other components, including zips, fasteners, remote control, and sofa legs: 1-year warranty

Your warranty begins on the date of purchase.

Mattress:

  • Visible indentation more than 3cm: 10 years
  • Cracks in foam under normal everyday use: 10 years

Your warranty begins on the date of purchase.

Rug:

  • Manufacturing defects in stitching, edge finishing, backing or surface material: 1-year warranty

Your warranty begins on the date of purchase.

Bed Frame:

  • Bed frame: 5-year warranty
  • Soft furnishings, including fiber fillings, upholstery, and stitching: 1-year warranty

Warranty Claim Process

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To make a warranty claim, please contact us via WhatsApp with the following details:

  • Order number
  • A photo of the defective part
  • A brief explanation of the issue

If your claim is approved and the product is still within the applicable warranty period, we will repair or replace the defective product or defective part at our discretion.

To make a warranty claim, please contact us via WhatsApp with the following details:

  • Order number
  • A photo of the defective part
  • A brief explanation of the issue

If your claim is approved and the mattress is still within the applicable warranty period, we will repair or replace the defective mattress or defective part at our discretion.

To make a warranty claim, please contact us via WhatsApp with the following details:

  • Order number
  • A photo of the defective part
  • A brief explanation of the issue

If your claim is approved and the rug is still within the applicable warranty period, we will repair or replace the defective rug or defective part at our discretion.

To make a warranty claim, please contact us via WhatsApp with the following details:

  • Order number
  • A photo of the defective part
  • A brief explanation of the issue

If your claim is approved and the bed frame is still within the applicable warranty period, we will repair or replace the defective bed frame or defective part at our discretion.