Cancellation & Return Policies

A cancelled order is refunded before delivery, while a returned order is refunded after delivery.

Cancellations are allowed with no questions asked within a fixed period.

Regrettably, a minimum fee is required to cover for costs already incurred due to production or transit.

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Malaysia | Sofa

CANCELLATION POLICY

Cancellation Fee

Before we begin production, we will always contact you to confirm your order details. Once your order is confirmed, we start procuring materials and scheduling production specifically for your order.

A 3% cancellation fee applies to all eligible cancellations to cover payment processing costs already incurred.

As more work is carried out, additional costs are incurred. Therefore, the cancellation fee depends on how far your order has progressed at the time we receive your cancellation request:

STANDARD AND CUSTOM SIZES:

Before order confirmation: 3% of order value
Within 5 days after order confirmation: 20% of order value
5 days after order confirmation and before shipment: 25% of order value
Product shipped to local warehouse: Cancellation is not allowed

The cancellation policy depends on whether your mattress is a standard-size or custom-size.

A 3% cancellation fee applies to all eligible cancellations to cover payment processing costs already incurred.

STANDARD SIZE:

Before and after order confirmation: 3% of order value

CUSTOM SIZE:

Before order confirmation: 3% of order value
After order confirmation: Cancellation is not allowed, as the customised mattress cannot be easily resold to other customers

The cancellation policy depends on whether your rug is a standard-size or custom-size.

A 3% cancellation fee applies to all eligible cancellations to cover payment processing costs already incurred.

STANDARD SIZE:

Before and after order confirmation: 3% of order value

CUSTOM SIZE:

Before order confirmation: 3% of order value
After order confirmation: Cancellation is not allowed, as the customised rug cannot be easily resold to other customers

The cancellation policy depends on whether your bed frame a fits a standard-size or custom-size mattress.

A 3% cancellation fee applies to all eligible cancellations to cover payment processing costs already incurred.

STANDARD SIZE:

Before order confirmation: 3% of order value
Within 5 days after order confirmation: 20% of order value
5 days after order confirmation and before shipment: 25% of order value
Product shipped to local warehouse: Cancellation is not allowed

CUSTOM SIZE:

Before order confirmation: 3% of order value
After order confirmation: Cancellation is not allowed, as the customised bed frame cannot be easily resold to other customers

Cancellation Process

To request a cancellation, please contact us via WhatsApp with your order number, and the reason for your request.

Our team will review your request to determine whether it is eligible for cancellation.

If your request is eligible, we will inform you of the applicable cancellation fee based on your order status. The remaining balance will be refunded after deducting the cancellation fee from the order value.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.