Cancellation & Return Policies
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Cancellation Policy
Please review our cancellation policy below if you wish to cancel your order.
Free cancellation within 24 Hours
- Cancellation is free within 24 hours of making payment
Cancellation After 24 Hours and Within 5 Days
- If you cancel your order after the first 24 hour period and within 5 days, we charge a 25% order value cancellation fee to cover for material procurement costs
Cancellation After 5 Days and Before Shipment
- If you cancel your order after 5 days and before shipment, we charge a 30% order value cancellation fee to cover for material procurement and production labour costs
Cancellation and Refund Process
- To initiate a return, please reach out to us via WhatsApp
- Provide us with the order number and the reason for cancellation
- Our team will process your request and refund after deducting the cancellation fee from order value
- Please note that it may take 7 - 14 business days for the refund to be reflected in your account, depending on your bank or payment provider
Return Policy
If you wish to return your product, please review our return policy below.
Eligibility for Return
We offer the ability to return for change of minds. However, the product must meet all the following criteria:
- The return request must be made within 30 days from the delivery date
- The product must be in its original packaging and remained unpacked at the time of return
Restocking Fee
- Products are not eligible for refunds, however if there are any defects, we will arrange for replacements free of charge