Cancellation & Return Policies

Cancellation Policy

Please review our cancellation policy below if you wish to cancel your order.

Cancellation within 24 Hours

• If you cancel your order within 24 hours of making payment and there are no material procurements costs made by factory to produce your order, we charge a 5% order value cancellation fee to cover for transaction processing cost

Cancellation After 24 Hours and Within 5 Days

• If you cancel your order after the first 24 hour period and within 5 days, we charge a 20% order value cancellation fee to cover for transaction processing cost and material procurement cost

Cancellation After 5 Days and Before Shipment

• If you cancel your order after 5 days and before shipment, we charge a 25% order value cancellation fee to cover for transaction processing cost, material procurement cost and production labour cost

Cancellation and Refund Process

• To initiate a cancellation, please reach out to us via WhatsApp
• Provide us with the order number and the reason for cancellation
• Our team will process your request and refund after deducting the cancellation fee from order value
• Please note that it may take 7 - 14 business days for the refund to be reflected in your account, depending on your bank or payment provider

Return Policy

If you wish to return your product, please review our return policy below.

Eligibility for Return

• We do not offer the ability to return for a change of mind after the product is delivered in good condition