Delivery, Storage & Disposal Policies
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Delivery Policy
Delivery time and order status
- Delivery after order confirmation depends on the furniture type:
- Dining sets such as tables, chairs and benches: 3 - 5 weeks
- Sofa: 4 - 6 weeks
- If there are expected delays due to constraints in production capacity or delivery availability, we will notify you asap once we have confirmation from the factory
- We will notify you via WhatsApp for the following delivery updates:
- Your order has been produced and its look on the factory floor (only for sofas)
- Your order has reached our Malaysia warehouse
- Your order is loaded onto our delivery truck and is on the way over to you
- Our standard delivery timing is from Monday to Friday, between 8:30am - 5:00pm, excluding public holidays
- If you require a delivery timing outside of our standard delivery timing, do reach out to us via WhatsApp to discuss and we will try our best to accommodate your request
Delivery coordination
- Once your order is confirmed, we will contact you to confirm if you need us to hold your order
- Once your order has reached the Malaysia warehouse, we will contact you to arrange the delivery time slot
- On the actual day of delivery, the following will take place:
- We will WhatsApp you in advance before arriving at your address
- Our delivery partners will wait at the door for maximum of 30 mins before proceeding with the next delivery and you have to reschedule the delivery with us at a fee
Delivery rescheduling
- There is no rescheduling charges for time or address changes if you contact us via WhatsApp 1 day before delivery
- However, we charge a 10% order value rescheduling fee if we are unable to complete the delivery due to the following reasons:
- You are not present during the delivery
- You gave us a wrong delivery address
- Your building management prevents us from entering your compound
Delivery Services
- All our deliveries includes the following services:
- Moving the furniture to your home
- Unpacking the furniture
- Assembling the furniture
- Removing all packaging materials post assembly
Delivery and Assembly Charges
- All our deliveries and assemblies are Free with no additional charges for any furniture you buy from us
Staircase Charges
- We charge an additional staircase service fee of $30 per level per item if the delivery team needs to carry the furniture up the stairs to complete the delivery and assembly process
- Please contact us in advance via WhatsApp if you need staircase service before the planned delivery date and complete payment
Storage Policy
Storage Charges
- After order confirmation, do let us know when you need the furniture
- If you only need delivery more than 3 months after order confirmation, we will time production so that the furniture spends minimal time in the warehouse (reducing risk of mold growth) before it gets delivered to you
- If you face unexpected renovation delays and is unable to receive furniture immediately after the furniture has arrived in our local warehouse, please inform us via WhatsApp in advance
- We can provide up to 1 month of free storage from the date when your order arrived our Malaysia warehouse
- After the 1 month’s free storage period, we charge a 5% order value storage fee per month
Disposal Policy
Disposal Service & Charges
- We do not provide disposal service, you would need to arrange for the disposal of your old furniture yourself to make space for the delivery.