Delivery, Storage and Disposal

Delivery time and order status

  • Approximately 6 - 8 weeks is needed as our sofas are made to order
  • If there are constraints in production capacity or delivery availability, we will notify you of the expected delay to delivery timings
  • For delivery updates, we will notify you via WhatsApp when the following happens:
    • Your order has been produced
    • Your order has reached the Malaysia warehouse
    • Your order has been delivered
  • Delivery is available from Mon to Fri, between 8:30am - 5:00pm, excluding public holidays

Delivery coordination

  • Once your order is confirmed, we will contact you to confirm if you need us to hold your order
  • Once your order has reached the Malaysia warehouse, we will contact you to arrange delivery time slot
  • On the actual day of delivery, the following will take place:
    • Our delivery partners will WhatsApp you in advance before arriving at your address
    • They will wait at the door for up to 30 mins before proceeding with the next delivery and you have to reschedule the delivery

Delivery rescheduling

  • There is no rescheduling charges for time or address changes if you contact us via support@cozylant.com or WhatsApp more than 2 working days before delivery
  • However, we charge 10% order value rescheduling fee if:
    • You reschedule with us within 2 working days from planned delivery date
    • You are not present during the delivery
    • You gave us a wrong delivery address
    • Your building management prevents us from entering your compound

Delivery service

  • All our deliveries includes the following services:
    • Moving the furniture to your home

Delivery and assembly charges

  • All our sofa deliveries are FREE! There are no additional delivery charges for any furniture you buy from us.

Storage charges

  • If you are in the process of renovating your home and unable to receive furniture within 6 weeks after order confirmation, please inform us via support@cozylant.com or via WhatsApp in advance
  • We can provide up to 1 month free storage from the date when your order arrived Malaysia warehouse
  • After the 1 month’s free storage period, we charge a storage fee at 5% order value per month

Disposal

  • We do not provide disposal service, you would need to arrange for the disposal of your old furniture yourself to make space for the delivery.