Shipping policy

Cozylant Shipping, Delivery, Disposal & Storage Policy

Last updated on: 12th November, 2026

We deliver to Singapore and Malaysia. Delivery lead times, service inclusions and additional charges depend on the destination and product category. The estimates below begin from order confirmation unless stated otherwise. We will contact you about your expected delivery date and keep you informed of changes due to production or shipping delays. If you need a later delivery date or an urgent ready-stock item, please contact us in advance. For more details by product category, please refer to our Delivery, Disposal & Storage Policy.

Singapore

1. Delivery lead times and service by category

Sofas, lounge chairs, ottomans and sofa beds: made to order; typically 4–6 weeks. Complimentary in-home delivery includes unpacking, placement, assembly where required and packaging removal.

Mattresses: ready stock typically 1–3 days; freshly made or out-of-stock items typically 3–5 weeks. By default, delivery is to your doorstep. If you need in-home placement or unpacking, let us know when arranging delivery.

Rugs: ready stock typically 1–3 days; freshly made or out-of-stock items typically 3–5 weeks. Delivery is to your doorstep; you do not need to be at home to receive it.

Bed frames: made to order; typically 4–6 weeks. Complimentary in-home delivery includes unpacking, placement, assembly and packaging removal.

2. Scheduling and delivery hours

We contact you to confirm a delivery date and time slot before delivering. For ready-stock mattresses and rugs, we contact you once the order is ready; for made-to-order items, we arrange delivery once we know when your product will arrive at our local warehouse. Standard delivery hours are Monday–Saturday, 8am–6pm, excluding public holidays. Requests outside these hours are subject to team availability.

3. Rescheduling and failed delivery

For sofas and bed frames, rescheduling is free if you notify us at least 1 day before the agreed delivery date. An S$80 rescheduling fee may apply if the team arrives but cannot complete delivery because the address is incorrect, building management or security denies access, nobody is available after more than 30 minutes of waiting, or another circumstance beyond our reasonable control prevents delivery.

Mattresses and rugs are normally left at the doorstep. If in-home mattress placement or unpacking has been arranged and you are not at home, the mattress will be left at the doorstep.

4. Staircase service

Sofas and related seating: S$20 per item per level. Mattresses: S$15 per mattress per level. Bed frames: S$30 per bed frame per level. We do not provide a service to carry rugs up or down stairs within your home. Tell us in advance if stairs are involved; additional manpower may be required for safe handling depending on size and weight.

5. Old furniture disposal

Sofas and bed frames: disposal can be arranged in advance on the same delivery trip, from S$50 per item. Send photos and dimensions for a quotation. Staircase charges apply where relevant. The team may decline disposal if dismantling is unsafe or an item is too heavy for a two-person team.

Mattresses: same-trip disposal is available on request. Fees start from S$10 per mattress for downstairs disposal (HDB flats only) or S$30 per mattress for off-site disposal. Staircase charges apply if required.

Rugs: disposal is not available. HDB residents may wish to ask their Town Council about bulky-item removal before booking disposal.

6. Storage and delayed delivery

Up to 1 month of storage is complimentary. For sofas and bed frames, the period begins when the product arrives at our Singapore warehouse; additional storage costs S$1.50 per package per day. For ready-stock mattresses and rugs, it begins on the order date; for freshly made items, on arrival at the Singapore warehouse. Thereafter, S$1.50 per mattress or rug per day applies.

7. Preparing for delivery and reporting issues

Please provide accurate contact and delivery details, check product and package dimensions against doors, lifts, corridors and staircases, ensure any required building approvals are arranged, and clear a safe access path and the space needed for assembly. Let us know in advance of access constraints or special handling requirements so we can advise on feasibility and charges. We will not perform unsafe handling.

We encourage you to check your order on receipt and report any damage, missing items or incorrect products promptly with photographs and your order number. This does not limit your statutory rights or warranty coverage. For cancellations or returns see our Cancellation & Return Policy; for assistance please contact us via WhatsApp.

Malaysia

1. Delivery lead times and service by category

Sofas, lounge chairs, ottomans and sofa beds: made to order; typically 5–7 weeks. Complimentary in-home delivery and assembly in Selangor and Penang include unpacking, placement, assembly where required and packaging removal. For other regions, additional delivery fees apply and assembly may not be available; contact us for a quotation and availability before ordering.

Mattresses: ready stock typically 3–7 days; freshly made or out-of-stock items typically 3–5 weeks. Delivered by courier to your doorstep.

Rugs: ready stock typically 3–7 days; freshly made or out-of-stock items typically 3–5 weeks. Delivered by courier to your doorstep.

Bed frames: made to order; typically 5–7 weeks. Complimentary in-home delivery and assembly in Selangor and Penang include unpacking, placement, assembly and packaging removal. For other regions, charges and assembly availability vary; please request a quotation.

2. Scheduling and delivery hours

For sofas and bed frames, we will contact you to confirm the date and time slot once we know when the product will reach our Malaysian warehouse. For mattresses and rugs, our delivery partner will contact you directly to arrange delivery. Standard delivery hours are Monday–Saturday, 8am–6pm, excluding public holidays.

3. Rescheduling and failed delivery

For sofas and bed frames, rescheduling is free with at least 1 day’s notice. An RM200 rescheduling fee may apply if our team arrives but delivery cannot be completed due to an incorrect address, refusal of access by security or building management, nobody available after more than 30 minutes of waiting, or another circumstance outside our reasonable control. Mattresses and rugs are delivered to the doorstep, so you do not need to be home.

4. Staircase service and disposal

Additional staircase charges apply to sofas and bed frames; the final amount depends on item weight, the number of levels and location. Contact us via WhatsApp before delivery for arrangements and a quotation. We do not carry mattresses or rugs up or down stairs within your home.

Old furniture disposal is not available in Malaysia for any category. Please arrange removal of existing furniture before delivery if it occupies the space needed for your new item.

5. Storage and delayed delivery

Up to 1 month of free storage is available. For sofas and bed frames, this starts when the item arrives at our Malaysian warehouse; additional storage costs RM8 per package per day. For ready-stock mattresses and rugs, storage begins on the order date; for freshly made items, on arrival at the Malaysian warehouse. Thereafter, RM8 per mattress or rug per day applies.