Warranty Coverage
Thank you for choosing Cozylant!
All our products have warranties that start automatically from the date of delivery.
There are no additional fees to repair or replace an item that's covered by our warranty.
Please note that our warranty isn't transferrable, that is, it can't be extended to cover a re-sold item.
How to Claim Warranty
For warranty claim, please contact us via support@cozylant.com or WhatsApp with the following details:
- Order number
- A photo of the defective part
- A brief explanation of the issue
If we determine that the warranty claim is valid, we will proceed with one of the following remedy actions:
- Replacement of any product or part of any product with the manufacturing defect
- Refund the order value of the product with defect
Warranty Period
| Product | Warranty period |
|---|---|
| Sofa and sofa beds | Frame, cushion foams and springs: 5 year warranty Soft furnishing such as fiber fillings, down feather fillings, upholstery (fabric and leather) and stitching: 1 year warranty Other components such as zips, fasteners and sofa legs: 1 year warranty |
| Dining chair, dining benches and dining tables | Structure, mechanisms and hinges: 1 year warranty |
| Rugs | Pilling and colour fading: 1 year warranty |
What is Covered?
- Defects due to faulty workmanship or materials
- Severe cracks, breaks and faults that impact the product's functionality or safety
- Covers the original owner and the original address delivered for residential use only
What is Not Covered?
- Damages caused by physical abuse, negligence, improper installation or misuse
- Damages caused by alterations, modifications or tampering of the productCleaned with wrong cleaning methods or products
- Normal signs of wear and tear due to use over time
- Damaged due to pest infestations
- Not backed by a valid sales order
- Damages caused by institutional or commercial use
- Transferred from buyer to another party