Frequently Asked Questions

Order

I didn't receive my order confirmation, can you resend it?

Yes.

You can reach out to us via WhatsApp to ask us to resend the order confirmation.

Please clearly indicate the order details for us to follow up.

How long will it take for my order to be processed?

Your order will be processed in 1 to 2 working days

When will I be charged?

You will be charged at the time of purchase.

Alternatively, there is the option to pay a 50% deposit with the balance of payment done after delivery and assembly.

Delivery

Do I need to pay for delivery?

We offer free shipping for all our furnitures.

However, there are additional charges if we need to carry the item up the stairs or help with disposal of your old furnitures.

Do I need to pay for assembly?

We offer free assembly for all our furnitures if assembly is required.

Where is my order now?

We will keep you informed of your order's status via WhatsApp notifications when it has been (i) shipped from overseas and (ii) arrived in our warehouse.

You can also WhatsApp us to find out more about your order status.

How long will it take for my item to arrive?

Delivery after order confirmation depends on the furniture type:

• Sofas and sofa beds: 4 - 6 weeks
• Dining tables, chairs and benches: 4 - 6 weeks
• Bed frame and mattresses: 4 - 6 weeks
• Rugs: 4 - 6 weeks

If there are constraints in production capacity or delivery availability, we will notify you asap once we have confirmation from our factory partners or our logistics partners.

Can you hold my order until my house is done?

Yes.

Please contact us after order placement so that we can coordinate production to reduce the amount of time your order spends in the warehouse.

This minimizes the risk of mold growth when the furniture is kept in the warehouse for a prolonged period of time.

Do note that once your order arrives at our local warehouse, we can also offer 1 month of free storage to cover for unexpected events such as renovation delays.

Beyond that, storage fee at 5% order value per month will apply.

When will we start to arrange delivery dates with you?

Once the items in your order arrive at our Singapore warehouse, we will reach out to arrange the delivery date and timeslot for delivery.

Do I have to be at home for the delivery?

Yes, this is something that we highly recommend.

If you are at home, we can carry the furniture to your desired location and help with the assembly.

Else, we can only leave the bulky furniture outside and it might block up the walks ways, which is less ideal.

Further, in case of defects, our delivery team can take note of it immediately during assembly.

Will I be contacted on the day of delivery?

On the day of delivery, we will WhatsApp in advance before arriving at your address.

Once we reach your location and you are not at home, we will contact you again and wait up to 30 mins before proceeding with the next delivery.

What if I miss my delivery?

We will reach out to you to arrange another delivery and charge a 10% order value rescheduling fee.

How do I change my order's delivery date?

You can inform us via WhatsApp about the changes to the delivery date.

Do note that:

• There are no reschelduling fees if we are informed at least 1 day before the agreed delivery date
• We charge a 10% order value rescheduling fee if we are only informed on the day of the original delivery date instead to cover for the time and trip expense

How do I change my delivery address after I place my order?

You can inform us via WhatsApp about the changes to the delivery address.

Do note that:

• There are no reschelduling fees if we are informed about the delivery address change at least 1 day in advance to the actual day of delivery

What services will be provided for my delivery?

All our deliveries include the following services for bulky items that require assembly:

• Moving the furniture to your home
• Unpacking the furniture
• Assembling the furniture
• Removing all packaging materials post assembly after you are satisfied with the furniture and provides your sign-off

Do you offer disposal service for the furniture I am replacing?

Yes.

We can help you with disposal of the old furniture that our sofa will be replacing, but we charge a $50 disposal fee per item to cover the cost for our logistics partners.

If you are staying in HDBs, we strongly recommend you to arrange for disposal of your old furniture items yourself as Town Councils offer free disposal services.

What if my items need to be carried up the stairs?

We charge an additional staircase fee of $30 per level per item.

Can you deliver to all areas?

No.

We only deliver to locations within mainland Singapore.

Kindly refer to the link for areas that we are unable to deliver to.

Cancellation

Can I cancel my order?

Yes, however, there are fees involved to cover cancellation processing costs.

If you cancel your order within 24 hours after order placement, we charge a 3% order value cancellation fee to cover for transaction processing cost.

If you cancel your order after the first 24 hour period and within 5 days, we charge a 20% order value cancellation fee to cover for transaction processing cost and material procurement cost

If you cancel your order after 5 days and before shipment, we charge a 25% order value cancellation fee to cover for transaction processing cost, material procurement cost and production labour cost.

If you cancel your order after shipment of the sofa to you, we charge a 30% order value cancellation fee to cover for transaction processing cost, material procurement cost, production labour cost and shipping fee.

How do I cancel my order?

Please reach out to us via WhatsApp to cancel your order.

To facilitate the process, please provide us with your order number and reason for cancellation.

We will process your request and refund you accordingly after deducting the cancellation fee from order value.

Return

Can I return my order?

Yes.

Return is possible within 30 days from the delivery date.

The product must meet the following conditions:

• The return request must be made within 30 days from the delivery date
• The product is free of defects and does not have any signs of misuse

A 40% order value restocking fee will be deducted from the refund amount to cover for transaction processing cost, material procurement cost, production labour cost, shipping fee, forward logistic fee and reverse logistic fee.

We do not recommend product returns for product defects. When such unfortunate event happens, we will arrange for remedy or replacements as required free of charge asap as long as the product is within its warranty period.

How do I apply for a return?

Please reach out to us via WhatsApp to return your order.

To facilitate the process, provide us with your order number and photo of the product from various angles.

Our team will contact you to arrange for return pick up post confirmation of relevant details .

How long does it take to be refunded?

We will process the refund to you after the product is back in our warehouse.

It may then take an additional 7 - 14 working days for the refund to be reflected in your account, depending on your bank or payment provider.

What should I do if I receive a defective product?

Please reach out to us via WhatsApp with the following details:

• Order number
• Explanation of defect
• Photo showing the area of defect

We will review the information and respond to you within 24 hours.

We seek your patience and cooperation in resolving the issue.

Do you offer warranty for your products?

Yes.

We offer warranty for our furnitures.

For detailed information about our warranty policy, please visit our warranty page.

How do I make a claim?

Please reach out to us via WhatsApp with the following details:

• Order number
• Explanation of defect
• Photo showing the area of defect

We will review the information and respond to you within 24 hours.

We seek your patience and cooperation in resolving the issue.

Product

Do you offer customization for sofas?

Yes.

You can choose the width, length, upholstery material and upholstery color based on available options.

If you cannot find your desired colour or dimensions, reach out to us to via WhatsApp to see if further customizations is possible.

Are your items true to pictures?

We try to portray our pieces as accurately as possible.

However, there may still minor colour variations due to differences in monitor settings or the lighting environment when capturing the photos.

Why do the sofa dimensions seem a bit off when I try to measure?

All upholstered sofas may vary by 2cm - 5cm especially for a sofas with two or more modules.

This is by no means considered a defect and occurs as sofa is handmade. Uneven compression of foams by upholstery can also result in differences.

In addition, as measurements are taken manually, inconsistent measuring tape placement, slight shift in angle and positioning can also contribute to the variance.

Where are your products made?

Our products are made by experienced manufacturers in China that have over 20 years of expertise that has a strong focus on quality.

In addition, we actively track the product quality of our manufacturers and stop collaborations with manufacturers that have higher defect rate overtime.

Do you have a showroom?

Currently, we do not have a showroom yet as we prioritize on creating a great online experience with compeitive pricing first.

Do you have any sofa recommendations for pet owners?

We recommend pet friendly fabric or leather upholstery for pet owners.

All our fabric sofas can be customized to be upholstered in pet friendly fabric. You can find more details about our pet friendly fabrics here.

If you prefer a leather sofa, all our leather sofas can be customized to be upholstered in pet friendly leather too with a silicone coating that is resistant against scratches. You can find more details about our pet friendly leathers here.

Are your fabric sofas water and stain resistant?

By default, most of our sofas use fabrics that are not water and stain resistant. This is because, we want to keep our sofa fabrics in their most natural form where it is comfortable to touch and rest on.

However, for people who value ease of maintenance more, we offer free water and stain resistance treatment for our fabric sofas. The trade off of this treatment is that the fabric might become slightly firmer and the colour may appear duller.