Cancellation, Return and Refund

Cancellation Policy

If you wish to cancel your order, please review our cancellation policy below.


Free cancellation within 24 Hours

  • Cancellation is FREE if you do it within 24 hours of making payment

Cancellation After 24 Hours

  • If you cancel your order after the initial 24-hour period, we charge a 25% order value cancellation fee to cover for processing costs
  • Please note that you cannot cancel your order after 24 hours if it is a customized order
    • Customized orders consist of orders where alterations are made to colours or widths that are currently not offered as part of our default product offerings

Cancellation and refund process

  • To initiate a return, please reach out to us via support@cozylant.com or WhatsApp
    • Provide them with the order number and the reason for cancellation
    • Our team will process your request and refund after deducting the cancellation fee from order value
  • Please note that it may take 7 - 14 business days for the refund to be reflected in your account, depending on your bank or payment provider

Return Policy

We want you to be satisfied with your sofa purchase.

If, for any reason, you wish to return your sofa, please review our return policy below.


Eligibility for return

To be eligible for a return, the sofa must meet all the following criteria:

  • The return request must be made within 30 days from the delivery date
  • The sofa must be in its original condition, unused, and free from any damage or stains
  • The sofa has some form of manufacturing defects
  • The sofa is not a customized order
    • Customized orders consist of orders where alterations are made to colours or widths that are currently not offered as part of our default product offerings
    • If there are manufacturing defects, we offer free like for like replacements

Restocking fee

  • For change of mind returns, a 40% order value restocking fee will be deducted from the refund amount to cover the cost of restocking, inspection, and refurbishing

Staircase charges

  • We will charge an additional staircase service fee of $20 per level per item if the delivery team needs to carry the furniture down the stairs, such as if there is no lift access to your home
  • Please let us know in advance if you need staircase service 2 working days before the planned return date when submitting your return request
  • On the actual day of return, you can pay directly to the pick up team onsite

Return process

  • To initiate a return, please reach out to us via support@cozylant.com or WhatsApp
    • Provide them with the order number, photo of sofa and reason for the return
    • Our team will contact you to arrange for return pick up post confirmation

Inspection and refund

  • After passing inspection, we will refund through the payment channel used for payment:
    • Refund for change of mind = Order value - 40% order value restocking fee
    • Refund for manufacturing defects = Order value
  • Please note that it may take 7 - 14 business days for the refund to be reflect in your account, depending on your bank or payment provider