Cancellation & Return Policies

A cancelled order is refunded before delivery, while a returned order is refunded after delivery.

Cancellations are allowed with no questions asked within a fixed period.

Regrettably, a minimum fee is required to cover for costs already incurred due to production or transit.

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Singapore | Sofa

CANCELLATION POLICY

Cancellation Fee

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Before we begin production, we will always contact you to confirm your order details. Once your order is confirmed, we start procuring materials and scheduling production specifically for your order.

A 3% cancellation fee applies to all eligible cancellations to cover payment processing costs already incurred.

As more work is carried out, additional costs are incurred. Therefore, the cancellation fee depends on how far your order has progressed at the time we receive your cancellation request:

STANDARD AND CUSTOM SIZES:

Before order confirmation: 3% of order value
Within 5 days after order confirmation: 20% of order value
5 days after order confirmation and before shipment: 25% of order value
Product shipped to local warehouse: 30% of order value

The cancellation policy depends on whether your mattress is a standard-size or custom-size.

A 3% cancellation fee applies to all eligible cancellations to cover payment processing costs already incurred.

STANDARD SIZE:

Before and after order confirmation: 3% of order value

CUSTOM SIZE:

Before order confirmation: 3% of order value
After order confirmation: Cancellation is not allowed, as the customised mattress cannot be easily resold to other customers

The cancellation policy depends on whether your rug is a standard-size or custom-size.

A 3% cancellation fee applies to all eligible cancellations to cover payment processing costs already incurred.

STANDARD SIZE:

Before and after order confirmation: 3% of order value

CUSTOM SIZE:

Before order confirmation: 3% of order value
After order confirmation: Cancellation is not allowed, as the customised rug cannot be easily resold to other customers

The cancellation policy depends on whether your bed frame is made to fit a standard-size or custom-size mattress.

A 3% cancellation fee applies to all eligible cancellations to cover payment processing costs already incurred.

STANDARD SIZE:

Before order confirmation: 3% of order value
Within 5 days after order confirmation: 20% of order value
5 days after order confirmation and before shipment: 25% of order value
Product shipped to local warehouse: 30% of order value

CUSTOM SIZE:

Before order confirmation: 3% of order value
After order confirmation: Cancellation is not allowed, as the customised bed frame cannot be easily resold to other customers

Cancellation Process

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To request a cancellation, please contact us via WhatsApp with your order number, and the reason for your request.

Our team will review your request to determine whether it is eligible for cancellation.

If your request is eligible, we will inform you of the applicable cancellation fee based on your order status. The remaining balance will be refunded after deducting the cancellation fee from the order value.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.

To request a cancellation, please contact us via WhatsApp with your order number, and the reason for your request.

Our team will review your request to determine whether it is eligible for cancellation.

If your request is eligible, we will inform you of the applicable cancellation fee based on your order status. The remaining balance will be refunded after deducting the cancellation fee from the order value.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.

To request a cancellation, please contact us via WhatsApp with your order number, and the reason for your request.

Our team will review your request to determine whether it is eligible for cancellation.

If your request is eligible, we will inform you of the applicable cancellation fee based on your order status. The remaining balance will be refunded after deducting the cancellation fee from the order value.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.

To request a cancellation, please contact us via WhatsApp with your order number, and the reason for your request.

Our team will review your request to determine whether it is eligible for cancellation.

If your request is eligible, we will inform you of the applicable cancellation fee based on your order status. The remaining balance will be refunded after deducting the cancellation fee from the order value.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.

RETURN POLICY

Return Eligibility

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Return requests must be made within 30 days from the date of delivery to be eligible.

The returned product must also be clean, undamaged, and in a condition suitable for resale.

Our team will inspect the product during collection to confirm that it meets these requirements.

Return requests must be made within 30 days from the date of delivery to be eligible.

We only accept returns for standard-size mattresses that remain unopened in their original packaging due to hygiene reasons.

We do not allow returns for custom-size mattresses even if they are unopened as they cannot be easily resold.

Return requests must be made within 30 days from the date of delivery to be eligible.

We only accept returns for standard-size rugs that are returned in their original packaging and in a condition suitable for resale.

We do not allow returns for custom-size rugs even if they are unopened as they cannot be easily resold.

Return requests must be made within 30 days from the date of delivery to be eligible.

The returned product must also be clean, undamaged, and in a condition suitable for resale.

Our team will inspect the product during collection to confirm that it meets these requirements.

Restocking Charges

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For eligible returns, a restocking fee of 40% of the order value will be deducted from your refund.

This fee helps cover payment processing, original delivery, return collection, repacking, and the resale markdown required because we will not sell returned products as new.

For eligible returns, a $60 restocking fee will be deducted from your refund.

This fee helps cover payment processing, original delivery and return collection.

For eligible returns, a $40 restocking fee will be deducted from your refund.

This fee helps cover payment processing, original delivery and return collection.

For eligible returns, a restocking fee of 40% of the order value will be deducted from your refund.

This fee helps cover payment processing, original delivery, return collection, repacking, and the resale markdown required because we will not sell returned bed frames as new.

Staircase Charges

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We charge $20 per item, per level if your product needs to be carried up or down stairs during returns.

Please let us know in advance so we can make the necessary arrangements.

Any applicable staircase fee will be deducted from the refund amount.

We charge $15 per mattress, per level if your mattress needs to be carried up or down stairs during returns.

Please let us know in advance so we can make the necessary arrangements.

Any applicable staircase fee will be deducted from the refund amount.

We do not provide a service to carry rugs up or down stairs within your home.

Please have the rug ready in its original packaging near your doorstep when our team arrives for collection.

We charge $30 per bed frame, per level if your product needs to be carried up or down stairs during returns.

Please let us know in advance so we can make the necessary arrangements.

Any applicable staircase fee will be deducted from the refund amount.

Return Process

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To request a return, please contact us via WhatsApp with your order number, the reason for your request, and clear photos of the product from multiple angles.

Our team will review your request to determine whether it is eligible for return.

Once the product has been inspected and returned to our warehouse, we will process your refund after deducting any applicable restocking fee, staircase fee, or other charges.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.

We reserve the right to reject the return or reduce the refund if the product is not in a condition suitable for resale due to stains, damage, modifications, or other customer-caused conditions.

To request a return, please contact us via WhatsApp with your order number, the reason for your request, and clear photos of the mattress in its original packaging from multiple angles.

Our team will review your request to determine whether it is eligible for return.

Once the product has been inspected and returned to our warehouse, we will process your refund after deducting any applicable restocking fee, staircase fee, or other charges.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.

We reserve the right to reject the return or reduce the refund if the mattress is not in a condition suitable for resale due to tears in the original packaging or other customer-caused conditions.

To request a return, please contact us via WhatsApp with your order number, the reason for your request, and clear photos of the rug in its original packaging from multiple angles.

Our team will review your request to determine whether it is eligible for return.

Once the product has been inspected and returned to our warehouse, we will process your refund after deducting any applicable restocking fee, staircase fee, or other charges.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.

We reserve the right to reject the return or reduce the refund if the product is not in a condition suitable for resale due to stains, damage, modifications, or other customer-caused conditions.

To request a return, please contact us via WhatsApp with your order number, the reason for your request, and clear photos of the product from multiple angles.

Our team will review your request to determine whether it is eligible for return.

Once the product has been inspected and returned to our warehouse, we will process your refund after deducting any applicable restocking fee, staircase fee, or other charges.

The refund may take 7–14 business days to appear in your account, depending on your bank or payment provider.

We reserve the right to reject the return or reduce the refund if the product is not in a condition suitable for resale due to stains, damage, modifications, or other customer-caused conditions.