Cancellation & Return Policies

Cancellation Policy

Please review our cancellation policy below if you wish to cancel your order.

Free cancellation within 24 Hours

• If you cancel your order within 24 hours of making payment and there are no material procurements costs made by factory to produce your order, we charge a 3% order value cancellation fee to cover for transaction processing cost

Cancellation After 24 Hours and Within 5 Days

• If you cancel your order after the first 24 hour period and within 5 days, we charge a 20% order value cancellation fee to cover for transaction processing cost and material procurement cost

Cancellation After 5 Days and Before Shipment

• If you cancel your order after 5 days and before shipment, we charge a 25% order value cancellation fee to cover for transaction processing cost, material procurement cost and production labour cost

Cancellation After Shipment to Local Warehouse

• If you cancel your order after shipment of the sofa to you, we charge a 30% order value cancellation fee to cover for transaction processing cost, material procurement cost, production labour cost and shipping fee

Cancellation and Refund Process

• To initiate a cancellation, please reach out to us via WhatsApp
• Provide us with the order number and the reason for cancellation
• Our team will process your request and refund after deducting the cancellation fee from order value
• Please note that it may take 7 - 14 business days for the refund to be reflected in your account, depending on your bank or payment provider

Return Policy

If you wish to return your product, please review our return policy below.

Eligibility for Return

We offer the ability to return for change of minds. However, the product must meet all the following criteria:

• The return request must be made within 30 days from the delivery date
• The product must be in its original condition with minimal signs of wear and tear

Restocking Fee

• A 40% order value restocking fee will be deducted from the refund amount to cover for transaction processing cost, material procurement cost, production labour cost, shipping fee, forward logistic fee and reverse logistic fee
• Do note that we never market returned products as new and instead apply a 30% discount for them as resale items

Staircase Charges

• An additional staircase service fee of $30 per level per item per floor if the delivery team needs to carry the furniture down the stairs to complete the return process
• Please let us know in advance if you need staircase service when you submit your return request
• The staircase fee will be further deducted from the refund amount

Return and Refund Process

• To initiate a return, please reach out to us via WhatsApp
• Provide us with the order number and the photo of the product from multiple angles as proof that the product has minimal wear and tear
• Our team will contact you to arrange for return pick up post confirmation
• After the product is back in our warehouse, we will proceed to process the refund to you
• Please note that it may take 7 - 14 business days for the refund to be reflected in your account, depending on your bank or payment provider