Collection: Ottomans

What is the difference between an ottoman and a pouf?

While ottomans and poufs are both versatile pieces, they differ in their origins and design characteristics:

• Ottoman: Originating from the Ottoman Empire, the ottoman has a structured design and is often more formal in appearance. It can resemble a low table and is frequently used as a versatile furniture piece for seating, storage, or as a coffee table.
• Pouf: With French origins, a pouf is typically softer and more cushion-like, offering a relaxed, informal look. Poufs are usually smaller and more compact, making them great for additional seating or as a decorative accent in a room.

How can an ottoman be used?

Ottomans offer a range of functional uses that can enhance your living space in different ways:

• Footrest: Perfect for resting your feet in front of a sofa or lounge chair.
• Coffee table: In the living room, ottomans can serve as a coffee table alternative, adding a soft, casual vibe.
• Side table: They can also function as a side table next to your sofa, holding books, trays, or small items.

How do I know what size of ottoman to buy?

Choosing the right size ottoman depends on how you plan to use it in your space:

• Footrest: To ensure a comfortable lounging experience, consider the combined depth of your sofa and ottoman. Common dimensions for ottomans serving as footrests include 80cm (W) x 60cm (D) and 100cm (W) x 100cm (D).
• Coffee table: For ottomans used as coffee tables, consider whether you prefer a rectangular or square shape. Another good rule of thumb to consider is having the ottoman width be at least 50% of your sofa’s width.
• Side Table: To create a balanced look, match one of the ottoman’s dimensions (length or width) with the overall depth of your sofa for a streamlined design.

Should I choose matching or contrasting colors for the ottoman?

Your choice of color for an ottoman can either blend in with your sofa or create an eye-catching contrast:

• Footrest: If the ottoman is primarily used as a footrest, matching the color to your sofa will create a cohesive look.
• Coffee table or side table: When using an ottoman as a coffee or side table, you have more freedom. You can either match it with your sofa for consistency or select a contrasting color to add a pop of interest to your space.

What types of upholstery materials do you offer?

We offer a wide range of customisable upholstery materials:

• Fabric: Linen, cotton, boucle, pet-friendly, velvet and easy-clean options
• Genuine leather: Matte and glossy finishes with various grain patterns
• Vegan leather: Matte and glossy finishes with various grain patterns and pet-friendly alternatives

You can choose the best material that suits your lifestyle and home décor.

What colours do your ottoman come in?

We offer complete freedom in customising your ottoman’s colour and material.

Key colour groups include white, beige, red, brown, green, blue, grey, and black.

They come in various shades and tones available across our fabric, leather, and faux leather options.

What is included in the quoted price?

The quoted price is inclusive of service tax and delivery.

Only staircase fees and product disposal are charged separately.

Is there a lower price for reduced dimensions?

Not always.

For minor dimension reductions, labour and material costs are often fixed.

Can I choose colours outside of Cozylant's offered options?

Yes, please share with us your preferred colour and texture.

We'll source for similar upholstery to match your needs.

How long will it take to receive my order?

If the product is made to order, delivery takes 4-6 weeks.

For our default options, if the factory has ready stock, delivery may take under 4 weeks.

My place is under renovation, can you hold my order?

Yes, please let us know when your renovation will be completed. We can time the production and shipping to match that date.

In case of unexpected delays, we offer 1 month free storage in our local warehouse.

What is covered under warranty?

For all our sofas, lounge chairs, armchairs, and sofa beds, we provide the following warranty coverage:

• Frame, cushion, and springs: 5 year warranty
• Soft furnishings (e.g., fiber fillings, upholstery, stitching): 1 year warranty
• Other components (e.g., zips, fasteners, sofa legs): 1 year warranty

How do I raise issues for product defects?

If you encounter any product defects, you can raise the issue by contacting us through WhatsApp or email. Please provide the following details to help us process your request:

• Your order number
• A photo of the defective part
• A brief explanation of the issue

We will follow up with the next steps once we receive your message.

Can I modify my order?

Yes, you can modify your order as long as the product has not yet been shipped from the factory.

Depending on the stage of production, we will offer a quote for any modification costs.

Can I cancel my order?

Yes, you can cancel your order under the following conditions:

• Within the first 24 hours: A 3% order value cancellation fee to cover for transaction processing costs.
• After 24 hours and within 5 days: A 20% order value cancellation fee to cover for transaction processing cost and material procurement cost.
• After 5 days and before shipment: A 25% order value cancellation fee to cover for transaction processing cost, material procurement cost and production labour cost.
• Cancellation after shipment to local warehouse: A 30% order value cancellation fee to cover for transaction processing cost, material procurement cost, production labour cost and shipping fee.

If the product has already been created, no further cancellation is allowed. Any change of mind post that is treated as a refund case instead.

Can I ask for a refund?

Yes, you can request a refund within 30 days from the date of delivery even for change of mind.

Please note that a 40% order value restocking fee applies to cover logistics, warehousing, and applicable markdowns.

All our returned products are never marketed again as new products and are sold instead at open-box prices.

We seek your kind understanding as these costs reflect our actual expenses when a refund happens.