Delivery, Storage & Disposal Policies
We provide complimentary delivery and assembly for bulky furniture items.
Additionally, we offer flexible production and storage solutions for unexpected delays, early orders, or any situation where you’re not ready to receive your furniture.
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Delivery Policy
Delivery time and order status
- Delivery after order confirmation depends on the furniture type:
- Dining sets such as tables, chairs and benches: 3 - 5 weeks
- Sofa: 4 - 6 weeks
- If there are expected delays due to constraints in production capacity or delivery availability, we will notify you asap once we have confirmation from the factory
- We will notify you via WhatsApp for the following delivery updates:
- Your order has been produced and its look on the factory floor (only for sofas)
- Your order has reached our Singapore warehouse
- Your order is loaded onto our delivery truck and is on the way over to you
- Our standard delivery timing is from Monday to Friday, between 9:00am to 6:00pm, excluding public holidays
- If you require a delivery timing outside of our standard delivery timing, do reach out to us via WhatsApp to discuss and we will try our best to accommodate your request
Delivery coordination
- Once your order is confirmed, we will contact you to confirm if you need us to hold your order
- Once your order has reached the Singapore warehouse, we will contact you to arrange the delivery time slot
- On the actual day of delivery, the following will take place:
- We will WhatsApp you in advance before arriving at your address
- Our delivery partners will wait at the door for maximum of 30 mins before proceeding with the next delivery and you have to reschedule the delivery with us at a fee
Delivery rescheduling
- There is no rescheduling charges for time or address changes if you contact us via WhatsApp 1 day before delivery
- However, we charge a 10% order value rescheduling fee if we are unable to complete the delivery due to the following reasons:
- You are not present during the delivery
- You gave us a wrong delivery address
- Your building management prevents us from entering your compound
Delivery Services
- All our deliveries includes the following services:
- Moving the furniture to your home
- Unpacking the furniture
- Assembling the furniture
- Removing all packaging materials post assembly
Delivery and Assembly Charges
- All our deliveries and assemblies are Free with no additional charges for any furniture you buy from us
Staircase Charges
- We charge an additional staircase service fee of $30 per level per item if the delivery team needs to carry the furniture up the stairs to complete the delivery and assembly process
- Please contact us in advance via WhatsApp if you need staircase service before the planned delivery date and complete payment
Storage Policy
Storage Charges
- After order confirmation, do let us know when you need the furniture
- If you only need delivery more than 3 months after order confirmation, we will time production so that the furniture spends minimal time in the warehouse (reducing risk of mold growth) before it gets delivered to you
- If you face unexpected renovation delays and is unable to receive furniture immediately after the furniture has arrived in our local warehouse, please inform us via WhatsApp in advance
- We can provide up to 1 month of free storage from the date when your order arrived our Singapore warehouse
- After the 1 month’s free storage period, we charge a 5% order value storage fee per month
Disposal Policy
Disposal Service & Charges
- For HDB owners, we strongly recommend you to do disposal service yourself as the town council provides free furniture disposal service
- We can help you with disposal of your old furniture at $50 per item
- Additional staircase charges will apply if the furniture have to be carried down the stairs at $30 per level per item