Delivery, Storage and Disposal

Delivery time and order status

  • Approximately 4 - 6 weeks is needed as our sofas are made to order
  • If there are constraints in production capacity or delivery availability, we will notify you of the expected delay to delivery timings
  • For delivery updates, we will notify you via WhatsApp when the following happens:
    • Your order has been produced
    • Your order has reached the Singapore warehouse
    • Your order has been delivered
  • Delivery is available from Mon to Fri, between 9:00am to 6:00pm, excluding public holidays

Delivery coordination

  • Once your order is confirmed, we will contact you to confirm if you need us to hold your order
  • Once your order has reached the Singapore warehouse, we will contact you to arrange delivery time slot
  • On the actual day of delivery, the following will take place:
    • Our delivery partners will WhatsApp you in advance before arriving at your address
    • They will wait at the door for up to 30 mins before proceeding with the next delivery and you have to reschedule the delivery

Delivery rescheduling

  • There is no rescheduling charges for time or address changes if you contact us via support@cozylant.com or WhatsApp more than 2 working days before delivery
  • However, we charge 10% order value rescheduling fee if:
    • You reschedule with us within 2 working days from planned delivery date
    • You are not present during the delivery
    • You gave us a wrong delivery address
    • Your building management prevents us from entering your compound

Delivery service

  • All our deliveries includes the following services:
    • Moving the furniture to your home
    • Unpacking the furniture
    • Assembling the furniture
    • Removing all packaging materials post assembly after you are satisfied with the furniture and provides your sign-off

Delivery and assembly charges

  • All our sofa deliveries and assemblies are FREE! There are no additional delivery charges for any furniture you buy from us.

Staircase charges

  • We will charge an additional staircase service fee of $20 per level per item if the delivery team needs to carry the furniture up the stairs, such as if there is no lift access to your home
  • Please contact us in advance via support@cozylant.com or via WhatsApp if you need staircase service 2 working days before the planned delivery date
  • On the actual day of delivery, you can pay directly to the delivery team onsite

Storage charges

  • If you are in the process of renovating your home and unable to receive furniture within 4 weeks after order confirmation, please inform us via support@cozylant.com or via WhatsApp in advance
  • We can provide up to 1 month free storage from the date when your order arrived Singapore warehouse
  • After the 1 month’s free storage period, we charge a storage fee at 5% order value per month

Disposal charges

  • We strongly recommend you to arrange for the disposal of your furniture items yourself
    • For HDB owners, do note that the town council provides free furniture disposal service
    • For private residential owners, do check with your building management to find out more
  • We can help you with disposal of your old sofa at $100 per item
  • On the actual day of delivery, please pay directly to the delivery team onsite
  • Do note the following:
    • We will not assist with disposal of other furniture
    • Additional staircase charges will apply if the furniture have to be carried down the stairs at $20 per level per item