Cozylant Terms of Service

Last updated on: 12th November, 2026

Welcome to Cozylant. These Terms of Service govern your use of our website, our services and purchases made directly with us. By accessing our website or placing an order with Cozylant, you agree to the applicable terms set out below.

1. About Cozylant

Cozylant is operated by SENZOVA PTE. LTD. (Singapore UEN: 202315726M), an online furniture retailer offering sofas, mattresses, bed frames, rugs and other home furnishings to customers in Singapore and Malaysia. SENZOVA PTE. LTD. is the contracting seller for purchases made directly with Cozylant in both markets. Our website is https://cozylant.com and is powered by Shopify. Our products are available through our website and through direct enquiries with our team via WhatsApp.

Throughout these terms, “Cozylant”, “we”, “us” and “our” refer to the Cozylant business identified on your order or invoice, while “you” and “your” refer to the customer or visitor using our website or purchasing our products. Our Delivery Policy, Cancellation & Return Policy, Product Warranties and Privacy Policy form part of the applicable purchase arrangements. If you purchase through a third-party marketplace, that platform’s applicable terms and procedures also apply.

2. Use of Our Website

Our website is provided to help you explore our products, learn about our materials and customisation options, and make informed purchasing decisions. You must be legally able to enter into a purchase contract, or use our services with the permission of your parent or legal guardian. You agree to provide accurate and complete contact, billing and delivery information when placing an order or communicating with us.

You must not use our website for fraudulent, unlawful or misleading activities; interfere with its operation, security or availability; copy, reproduce or commercially exploit our website content without permission; or submit false or misleading information, reviews or enquiries.

We may update, modify or temporarily suspend parts of our website for maintenance, improvements or other operational reasons.

3. Product Information and Customisation

We take care to present our products, materials, colours, dimensions and features as accurately as possible. However, please consider the following when making your purchase:

Product Images and Colours

Product images are intended to represent our products as closely as possible. Actual colours may vary slightly due to lighting conditions, screen settings and differences between material production batches. Where colour selection is particularly important, we encourage you to refer to physical material samples before confirming your order.

Product Dimensions

Product dimensions shown on our website are approximate. Due to manufacturing methods, upholstery and material characteristics, a dimensional variation of approximately 2–5cm may occur for upholstered furniture. Specific product categories, including mattresses and rugs, may have different dimensional tolerances depending on their construction and manufacturing requirements. Where a specific tolerance is stated on the product page or agreed in your confirmed order, that tolerance applies.

Please let us know before ordering if you have strict dimensional requirements, particularly for built-in spaces or furniture that needs to fit within a specific area.

Materials and Comfort

Natural materials, including wood, leather and natural fibre fabrics, may exhibit variations in colour, texture, grain and appearance. Comfort characteristics, such as sofa seat firmness, mattress firmness and cushion softness, may be experienced differently by different individuals. Our product descriptions and buying guides are intended to help you make a suitable selection.

Made-to-Order and Customised Products

Our sofas and bed frames are made to order, while mattresses and rugs may be made to order or customised depending on availability and your requirements. Customisation requests are subject to feasibility, material availability and any applicable additional charges. If your preferred specifications are not available for selection online, please contact us via WhatsApp to discuss your requirements and obtain a quotation.

Our team will confirm the relevant specifications with you before proceeding with procurement or production. Please review your confirmed order details carefully, including dimensions, colour, material, configuration and any special requirements. Agreed customisations and additional charges will be recorded in your order or quotation.

Minor variations arising from normal manufacturing processes or material characteristics are not necessarily considered product defects. This does not affect your rights where a product is defective or does not conform to the agreed specifications.

4. Pricing and Payment

Prices are displayed in Singapore Dollars (SGD) or Malaysian Ringgit (MYR), depending on the selected market. The applicable price, payment methods and any additional charges will be communicated at checkout or in your quotation. Singapore accepts credit/debit cards and PayNow; Malaysia accepts credit/debit cards. Instalment payments are not currently offered. Use the payment instructions provided by Cozylant and do not transfer money to unverified accounts.

Promotions, discounts and promotional codes are subject to their respective terms, validity periods and eligibility requirements. Prices and promotions may change from time to time without prior notice. Such changes will not affect orders that have already been accepted, unless otherwise agreed with you.

If we identify a genuine pricing or product information error that affects your order, we will contact you to explain the issue and discuss the available options. We will not charge a revised price without your agreement. For more information, please refer to our Ordering & Payment page.

5. Orders and Order Changes

Orders may be placed directly through our website or through our team via WhatsApp for products and customisations that are not available for selection online. After payment, we send an order acknowledgement to the email address provided. For bespoke orders, we provide a quotation and issue an invoice with the agreed order details. Please contact us if you do not receive an acknowledgement or notice an error.

Order processing is subject to product availability, payment verification and feasibility of agreed specifications. After receiving your order, we will contact you where necessary to confirm the specifications, customisation requirements and expected delivery timeline. For made-to-order products, procurement and production will proceed after the relevant details have been confirmed.

If you wish to make changes after confirming your order, please contact us as soon as possible. Changes are subject to feasibility and the stage of production. Additional charges may apply where materials have already been procured, production has commenced or further work is required. We will provide a quotation and obtain your agreement before proceeding with additional charges.

If we are unable to fulfil your order due to product unavailability, production limitations or other unforeseen circumstances, we will contact you to discuss suitable alternatives or arrange a refund for unfulfilled goods. We will not charge a change-of-mind cancellation fee where cancellation is caused by our inability to fulfil the order. Please refer to our Cancellation & Return Policy for applicable cancellation conditions and charges.

6. Delivery, Cancellation, Returns and Warranty

Our delivery arrangements, cancellation and return conditions, and warranty coverage vary according to the product purchased and the delivery market.

Delivery

Delivery lead times depend on product availability, production requirements and logistics arrangements. We will communicate the expected delivery timeline and keep you informed of significant changes. You are responsible for ensuring that the product can be delivered into your home, including checking lift access, doorways, corridors and staircases where applicable, and preparing the delivery area.

For more information on delivery arrangements, assembly, rescheduling, staircase charges, disposal and storage, please refer to our Delivery Policy.

Cancellation and Returns

Cancellation and return eligibility, applicable fees and refund arrangements are set out in our Cancellation & Return Policy. Please select the relevant product category and market to review the terms applicable to your purchase. For defective, damaged or incorrectly supplied goods, please contact us promptly so we can assess the issue and provide the appropriate remedy.

Product Warranty

Our products are covered by their respective warranties. Warranty periods, coverage, exclusions and claim procedures vary by product category. Please refer to our Product Warranties page for the warranty applicable to your purchase.

7. Intellectual Property

The content on our website, including product photographs, videos, illustrations, written content, buying guides, logos and branding, belongs to Cozylant or is used with the permission of the relevant rights holders. You may browse and use our website content for personal, non-commercial purposes, including researching products and making purchasing decisions.

You may not reproduce, distribute, modify or use our website content for commercial purposes without our prior written permission, except as otherwise permitted by law.

8. Customer Reviews, Feedback and Photos

We welcome customer feedback, product reviews and photographs of Cozylant products in your home. When submitting reviews or other content, you agree that the information you provide is genuine, accurate and does not infringe the rights of others.

Reviews submitted for publication may be displayed on our website to help other customers make informed purchasing decisions. Where you provide photographs or videos, we will seek appropriate permission before featuring identifiable customer content in promotional materials on our website, social media channels or other marketing channels.

We may moderate content that is fraudulent, abusive, unlawful, spam or unrelated to the product being reviewed.

9. Responsibility and Limitation of Liability

We take reasonable care in providing our products and services, including presenting accurate product information, fulfilling confirmed orders and arranging delivery. To the extent permitted by law, we are not responsible for loss or damage caused solely by product misuse, improper care or unauthorised modifications, or solely by incorrect measurements or information provided by the customer.

We are not responsible, to the extent permitted by law, for delays or failures caused by circumstances outside our reasonable control, including unforeseen production disruptions, transportation delays or natural events, where we have taken reasonable steps to minimise their impact.

Our website may contain third-party links, tools or services. We are not responsible for the independent operation or content of third-party websites and services, but remain responsible for our own obligations to you.

Nothing in these terms excludes or limits your applicable consumer rights, including your rights in relation to defective, damaged or incorrectly supplied goods, or any liability that cannot lawfully be excluded or limited.

10. Privacy and Personal Information

We collect and use personal information to process orders, arrange delivery, respond to enquiries, provide customer support and operate our business. Shopify and other third-party providers support our ecommerce, payments and fulfilment.

Your personal information is handled in accordance with our Privacy Policy. Please refer to our Privacy Policy for information about how we collect, use, store and protect your personal information and how to exercise your rights.

11. Governing Law and Dispute Resolution

If you experience an issue with your order or our services, please contact us so we can work towards a resolution.

These Terms of Service are governed by the laws of Singapore, subject to applicable mandatory consumer protection laws and rights, including those in Malaysia where applicable. Nothing in these terms prevents you from seeking assistance or remedies through the relevant consumer dispute resolution body, tribunal or court where you have that right.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, services, business operations or applicable requirements. The latest version will be published on our website.

Updates will apply prospectively and will not reduce your existing rights or change the agreed terms of an order that has already been accepted, unless otherwise agreed with you or required by law.

13. Contact Us

If you have any questions about these Terms of Service, our products or your order, please contact Cozylant via WhatsApp. Our team will be happy to assist you. For business identification, please refer to the seller details on your order or invoice.