Ordering & Payment
Learn everything you need to know before placing your order, from ordering methods and payment options to order changes and expected lead times.
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Singapore | Sofa
How to Order
How to Order
You can place your order either online or via WhatsApp. The right ordering method depends on the type of configuration and customisation you need.
ORDER ONLINE:
If the product configuration and customizations you need are available for selection on our website, you can place your order directly online.
Post payment:
- An order confirmation email will be sent to the email address you provided during checkout
- The confirmation email contains your order details for your reference
- If you do not receive the confirmation email (for example, because an incorrect email address was entered), simply contact us via WhatsApp and we will update your email address and resend the confirmation email
- Our team will also reach out to you to confirm your order details we received via WhatsApp before proceeding to procurement and production
ORDER VIA WHATSAPP:
If what you need cannot be directly selected on our website, we're happy to help.
This includes:
- Dimensions small or larger than the options available
- Customizations that comes with an additional fee such as higher backrest, reduced seat depth etc
- Bespoke configurations to suit your space
- Any other special requests that cannot be selected through our website
Here's how the process works:
- Contact us via WhatsApp and let us know the product configuration and customizations you need
- Our team will review your request, assess its feasibility, and ensure the design remains aesthetically balanced
- We'll provide a quotation based on your requested configuration or customizations
- Once you're happy to proceed, you can make payment via Paynow to our company's UEN
- Share with us your email address and delivery address
- We'll issue an invoice to your email containing your complete order details for your records
You can place your order either online or via WhatsApp. The right ordering method depends on the mattress dimensions you need.
ORDER ONLINE:
If the mattress dimensions you need are available for selection on our website, you can place your order directly online.
Post payment:
- An order confirmation email will be sent to the email address you provided during checkout
- The confirmation email contains your order details for your reference
- If you do not receive the confirmation email (for example, because an incorrect email address was entered), simply contact us via WhatsApp and we will update your email address and resend the confirmation email
- Our team will also reach out to you to confirm your order details we received via WhatsApp before proceeding to delivery if we have the mattress in stock or production if we do not
ORDER VIA WHATSAPP:
If you require custom mattress dimensions that are not available on our website, such as for a built-in bed frame or raised platform, we're happy to help.
Here's how the process works:
- Contact us via WhatsApp and let us know the mattress dimensions you need
- Our team will review your request and assess its feasibility
- We'll provide a quotation based on your requested mattress dimensions
- Once you're happy to proceed, you can make payment via Paynow to our company's UEN
- Share with us your email address and delivery address
- We'll issue an invoice to your email containing your complete order details for your records
You can place your order either online or via WhatsApp. The right ordering method depends on the rug dimensions you need.
ORDER ONLINE:
If the rug dimensions you need are available for selection on our website, you can place your order directly online.
Post payment:
- An order confirmation email will be sent to the email address you provided during checkout
- The confirmation email contains your order details for your reference
- If you do not receive the confirmation email (for example, because an incorrect email address was entered), simply contact us via WhatsApp and we will update your email address and resend the confirmation email
- Our team will also reach out to you to confirm your order details we received via WhatsApp before proceeding to delivery if we have the rug in stock for default sizes or production if we do not
ORDER VIA WHATSAPP:
If you require custom rug dimensions that are not available on our website to fit your space, we're happy to help.
Here's how the process works:
- Contact us via WhatsApp and let us know the rug dimensions you need
- Our team will review your request and assess its feasibility
- We'll provide a quotation based on your requested rug dimensions
- Once you're happy to proceed, you can make payment via Paynow to our company's UEN
- Share with us your email address and delivery address
- We'll issue an invoice to your email containing your complete order details for your records
You can place your order either online or via WhatsApp. The right ordering method depends on the type of customisation you need.
ORDER ONLINE:
If the bed frame dimensions you need are available for selection on our website, you can place your order directly online.
Post payment:
- An order confirmation email will be sent to the email address you provided during checkout
- The confirmation email contains your order details for your reference
- If you do not receive the confirmation email (for example, because an incorrect email address was entered), simply contact us via WhatsApp and we will update your email address and resend the confirmation email
- Our team will also reach out to you to confirm your order details we received via WhatsApp before proceeding to procurement and production
ORDER VIA WHATSAPP:
If what you need cannot be directly selected on our website, we're happy to help.
This includes:
- Bed frame dimensions small or larger than the options available
- Any other special requests that cannot be selected through our website
Here's how the process works:
- Contact us via WhatsApp and let us know the bed frame dimensions you need
- Our team will review your request, assess its feasibility, and ensure the design remains aesthetically balanced
- We'll provide a quotation based on your requested configuration or customizations
- Once you're happy to proceed, you can make payment via Paynow to our company's UEN
- Share with us your email address and delivery address
- We'll issue an invoice to your email containing your complete order details for your records
Payment Methods
Payment Methods
We accept both credit/debit card and Paynow payment methods.
At the moment, we do not offer instalment payment options.
CREDIT / DEBIT CARD:
You can pay securely using a credit or debit card during checkout on our website.
This method is suitable for:
- Orders that can be placed directly on our website, with any additional customisation charges payable separately via Paynow
PAYNOW:
You can also make payment via Paynow to our company's UEN
This method is suitable for:
- Customers who prefer to pay via Paynow
- Payment for customisations that incur an additional charge
- Orders with customised dimensions or configurations that cannot be selected directly on our website
We accept both credit/debit card and Paynow payment methods.
At the moment, we do not offer instalment payment options.
CREDIT / DEBIT CARD:
You can pay securely using a credit or debit card during checkout on our website.
This method is suitable for:
- Orders that can be placed directly on our website
PAYNOW:
You can also make payment via Paynow to our company's UEN
This method is suitable for:
- Customers who prefer to pay via Paynow
- Payment for custom mattress dimensions that incur an additional charge
We accept both credit/debit card and Paynow payment methods.
At the moment, we do not offer instalment payment options.
CREDIT / DEBIT CARD:
You can pay securely using a credit or debit card during checkout on our website.
This method is suitable for:
- Orders that can be placed directly on our website
PAYNOW:
You can also make payment via Paynow to our company's UEN
This method is suitable for:
- Customers who prefer to pay via Paynow
- Payment for custom rug dimensions that incur an additional charge
We accept both credit/debit card and Paynow payment methods.
At the moment, we do not offer instalment payment options.
CREDIT / DEBIT CARD:
You can pay securely using a credit or debit card during checkout on our website.
This method is suitable for:
- Orders that can be placed directly on our website
PAYNOW:
You can also make payment via Paynow to our company's UEN
This method is suitable for:
- Customers who prefer to pay via Paynow
- Payment for custom bed frame dimensions that incur an additional charge
Order Changes
Order Changes
If you'd like to make changes to your order after we've confirmed your order details with you, please let us know as soon as possible.
We'll review your requested changes and provide a separate quotation based on:
- Any material procurement or production costs that have already been incurred and cannot be used for the revised order
- Any additional costs required to fulfil the revised order
If you'd like to make changes to your order after we've confirmed your order details with you, please let us know as soon as possible.
We'll review your requested changes and provide a separate quotation based on:
- Any material procurement or production costs that have already been incurred and cannot be used for the revised order
- Any additional costs required to fulfil the revised order
If you'd like to make changes to your order after we've confirmed your order details with you, please let us know as soon as possible.
We'll review your requested changes and provide a separate quotation based on:
- Any material procurement or production costs that have already been incurred and cannot be used for the revised order
- Any additional costs required to fulfil the revised order
If you'd like to make changes to your order after we've confirmed your order details with you, please let us know as soon as possible.
We'll review your requested changes and provide a separate quotation based on:
- Any material procurement or production costs that have already been incurred and cannot be used for the revised order
- Any additional costs required to fulfil the revised order
Order Lead Time
Order Lead Time
Our sofas, lounge chairs, ottomans and sofa beds are made to order. Delivery typically takes 4–6 weeks from the date your order is confirmed. This timeframe includes:
- Approximately 2 weeks for production
- Approximately 2 weeks for shipping
- Up to 2 additional weeks to accommodate unexpected production bottlenecks or shipping delays
If we have your mattress in stock locally, you can expect delivery within 1–3 days.
If the item isn't in stock, we'll make a fresh one just for you. Delivery typically takes 3–5 weeks from the date your order is confirmed. This timeframe includes:
- Approximately 1-2 weeks for production
- Approximately 2 weeks for shipping
- Up to 2 additional weeks to accommodate unexpected production bottlenecks or shipping delays
If we have your rug in stock locally, you can expect delivery within 1–3 days.
If the item isn't in stock, we'll make a fresh one just for you. Delivery typically takes 3–5 weeks from the date your order is confirmed. This timeframe includes:
- Approximately 1-2 weeks for production
- Approximately 2 weeks for shipping
- Up to 2 additional weeks to accommodate unexpected production bottlenecks or shipping delays
Our bed frames are made to order. Delivery typically takes 4–6 weeks from the date your order is confirmed. This timeframe includes:
- Approximately 2 weeks for production
- Approximately 2 weeks for shipping
- Up to 2 additional weeks to accommodate unexpected production bottlenecks or shipping delays